Frequently Asked Questions
Everything you need to know about our natural hair care and beauty rituals.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
Are your products cruelty-free and vegan?
Yes, all VIORI products are 100% vegan and cruelty-free. We never test on animals and ensure all our ingredients are ethically sourced.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days for a full refund or exchange.
How should I store my shampoo bars to make them last longer?
To maximize the life of your bars, keep them in a dry area between uses. We recommend using a bamboo holder or a draining soap dish away from direct water spray.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.