Returns & Exchanges

At VIORI, we want you to be completely satisfied with your natural beauty journey. If our products don't meet your expectations, we offer a hassle-free 30-day return policy for all our handcrafted shampoo and conditioner bars.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid shipping label provided by our system.

• 3.
  Package Your Items

  Securely pack the products in their original packaging or a sturdy box to ensure they arrive safely at our facility.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will issue a full refund to your original payment method within 5-7 business days.